CRAFTED DESIGNS, LOOMED WITH LOVE
#hoodies
Based on 300+ Happy Buyers
FAQ
How do I make sure I order the right size?
To ensure you order the right size, we recommend checking the detailed size guide available on each product page. The guide provides measurements and tips for a perfect fit. If you’re unsure, feel free to reach out to our support team, and we'll be happy to assist you with selecting the correct size!
Can I return or exchange my purchase?
Yes! We offer a hassle-free return and exchange policy within 15 days of receiving your item. Please note that personalized products may have different return guidelines. Contact us to begin the process.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number. This email will also include a link to our shipping partner’s tracking page, where you can monitor the status of your shipment in real-time.
Can I direct ship my order as a gift?
Absolutely! We offer gift wrapping and can send your order with a personalized note directly to the recipient.
What if I got the wrong or damaged item?
We take great care in quality control, but if your item arrives damaged or incorrect, please contact our customer service team immediately. We’ll work quickly to resolve the issue and ensure you get the perfect product.
Can I order custom designs not displayed?
Absolutely! Most of our products can be customized beyond what's listed. While a few items are sold as is, we're always flexible and eager to meet your needs. For any special requests, simply get in touch with our customer support team, and we'll work with you to bring your vision to life!
How can I contact customer support?
You can reach our customer support team by emailing us at support@theloomlove.com or by visiting our "Contact Us" page. We're here to help, and one of our friendly representatives will get back to you within 12 to 36 hours to answer your questions. Your satisfaction is our priority!